Wednesday, 13 July 2011

A page from my diary.

I'm currently in Starbucks, enjoying a coffee after a walk around town.
There is a Barrista here, who is too enthusiastic. He makes me and everyone else uneasy.
I can tell that he's new. He seems uncertain and keeps asking for help, yet, he proudly tells you everything he has just learnt about his new job.
He already knows that the macines can be hard worl and makes sure you know that he has taken the time to research them.
"They're all connected world wide" he says.
A customer's card doesn't work. He rubs it on his jumper, "sometimes, you need to clean it" he happily says before turning to the exprienced member of staff for help once more.
"Maybe Sarah's till is better"

As I move down the counter to the collect my cup of mocha latte, the next barrista approaches me.
"Our cups have names but yours just has 'little cream' written on it. Does that mean your name is Little and you want cream?"
"No" I reply. "It means I only want a little bit of cream please"
"So can I call you Little?"
"Pardon"
"You're looking at me like I'm mad"
"My name is Mia, thanks for the coffee" and I walk away.

I could never work here. I'm happy, but not fake happy.
Just be yourself and the customers will appreciate it so much more. No awkward short talk or weird comments.
Just manners and a smile from the heart will do.

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